Shipping

Shipping & Delivery
We know your wellbeing starts the moment you place your order. That’s why we’ve designed our shipping process to be seamless and reliable.


Australia-Wide Delivery
We offer fast, tracked delivery to all major cities and regional areas across Australia.


• Standard Shipping | $9.95 | Arrives in 2–7 business days
• Express Shipping | $15 | Arrives in 1–3 business days


Orders over $150 will receive free standard shipping Australia-wide.


Dispatch Times
All orders are packed and dispatched within 1–2 business days. You’ll receive tracking details as soon as your order leaves our head office.

International Shipping
We currently ship to select international destinations. Shipping fees and delivery times are calculated at checkout based on your location.

Delivery Notes
All parcels require a signature on delivery unless you request otherwise at checkout. If you’re not home, your parcel will be taken to the nearest collection point.

Returns & Exchanges
We want you to love your Yusen products. If something isn’t right, we’re here to help.

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, unopened, and in original condition.
• Due to hygiene reasons, we cannot accept returns on opened or used wellness products unless faulty.
  
  To request a return or exchange, please email hello@yusen.com.au with your order number and reason for return. Our team will guide you through the process.
  Faulty or Damaged Items
  
  If your item arrives faulty or damaged, please contact us within 7 days of delivery. We’ll happily arrange a replacement or refund.