Privacy Policy

At Yusen, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you shop with us online.


Information We Collect
When you place an order or interact with our website, we may collect:

• Your name, shipping address, billing address, and contact details
• Payment information (processed securely via Shopify’s payment system)
• Order history and product preferences
• Information provided through forms, email communications, or account registration
• Website usage data (collected via cookies and analytics tools)
  
  How We Use Your Information
  We collect your information to:
  
• Process orders and deliver your products
• Communicate with you about your order, delivery, or returns
• Provide customer support
• Improve your experience on our website
• Send marketing communications (only if you’ve opted in — you can unsubscribe anytime)
• Meet legal or regulatory obligations
  
  Shopify & Data Security
  Our store is hosted on Shopify Inc., which provides us with the e-commerce platform. Your data is stored securely through Shopify’s data storage, databases, and general Shopify applications. All payment information is encrypted using industry-standard security protocols.
  
  Third-Party Services
  We may share your information with trusted third parties who help us deliver our services (such as couriers or payment gateways). These providers only receive the information necessary to perform their function and are required to keep your data secure.
  We do not sell, trade, or rent your personal information to others.
  
  Your Rights
  You can access, update, or request deletion of your personal information at any time by contacting hello@yusen.com.au.
  If you receive marketing emails from us, you can opt-out at any time via the unsubscribe link at the bottom of the email.
  
  Changes to This Policy
  We may update this Privacy Policy from time to time. Changes will be published on this page, so we encourage you to review it periodically.